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What Our Legal Terms Mean for Your Account

Our legal terms set out how your account, data and activity are handled on di888ti — covering eligibility, jurisdiction limits and what we do with information you share with us.

Account Eligibility RulesJurisdiction-Dependent AccessData Handling PolicyUser Rights and RequestsBangladesh Region Notice
di888ti What Our Legal Terms Mean for Your Account
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Questions

If you have a question about these legal terms, want to request a copy of the data we hold on your account, or need to flag a concern about how your information has been handled, our support team can route your request to the right place. Responses to formal data or legal requests may take longer than standard account queries — we will acknowledge your message and give you a timeline.

Live Chat Start a live chat session from the account page for urgent legal or eligibility questions. Our team will log and route your request on the same session.
Email Support For formal data requests or written legal queries, email us directly. Include your registered account details so we can locate your records without delay.
Account Help Centre The help centre inside your account dashboard lists the steps for data access requests, account closure and policy objection submissions in one place.
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

Your account data — including the mobile wallet details you provide when linking bKash, Nagad or Rocket — is stored with encryption and is not shared with third parties outside the operational partners required to process your transactions. We retain account records for the period required under our operating obligations, after which data is deleted or anonymised. You have the right to request what we hold, ask us to correct it or request deletion where no legal retention obligation applies.

Encrypted Storage

All account credentials and linked wallet details — bKash, Nagad, Rocket — are stored using encryption. We do not store your wallet PIN or mobile banking password at any point.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention Period

We keep account and transaction records for as long as required by our operational obligations. Once that period ends, records are deleted or anonymised and no longer linked to your identity.

Your Access Rights

Request a copy of your data, ask us to correct inaccurate records or submit a deletion request via email or live chat. We acknowledge requests and provide a response timeline in writing.

Common Questions About Legal Terms and Rights

These are the questions we hear most often about our legal terms, account eligibility and data rights. If your question is not covered here, contact us through live chat or email and we will respond with the specific answer for your account situation.

Access depends entirely on your local law and the eligible regions we serve. We do not make legal-access claims for specific jurisdictions. Check current local regulations before opening an account.

We collect the mobile number associated with your bKash, Nagad or Rocket account, transaction reference numbers and deposit amounts. We do not collect your wallet PIN or banking password.

Yes. Send a written request via email with your registered account details. We will confirm receipt, verify your identity and provide the data or a timeline within a reasonable period.

Submit a deletion request by email or through live chat. Where no legal retention obligation applies to your records, we will delete or anonymise your data and confirm once complete.

If we identify a conflict with applicable local law, we may restrict or close your account and place a hold on withdrawable funds pending review. We will notify you through your registered contact details.

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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.